Better training for its client service agents tops the list of improvements that the Charities Directorate of Canada Revenue Agency has implemented over the past four years. The Directorate reports progress in other areas too, including a suite of online resources to help small and rural charities with compliance issues.
What's the connection between your charity's freebie address labels and the real change you make in people's lives? Does a tote bag tell your story any better, or keep your donors engaged? There's a better way. Jonathon Grapsas profiles an organization that found a deeply meaningful donor premium. 
